At Grand Bazaar Classics, we know that shopping for unique, handcrafted items from Turkey can bring up questions about shipping, delivery, and order details. To make sure you have all the information you need, we’ve created this FAQ section. Here, you’ll find answers to some of the most common questions we get. If anything is still unclear or if you need more help, we’re always glad to assist.

FAQ 1: How Can I Pay? 

We offer several payment options to suit your needs. You can pay using Stripe, credit card, debit card, MasterCard, Visa, American Express, PayPal, Discover, and nearly any card accepted worldwide. 

FAQ 2: Is VAT Included in Your Prices? 

Yes, all prices on our website include VAT. 

FAQ 3: Is Shipping Included in Your Prices? 

Shipping costs are not included in the prices shown on our product pages. The shipping price will be added and displayed on the checkout page before you finalize your purchase. Orders marked as ‘Free Shipping’ do not have any additional shipping fees. 

FAQ 4: What Currencies Can I Use? 

All prices on Grand Bazaar Classics are shown in USD. International customers can pay using American Express, Visa, MasterCard, PayPal, and debit cards. Be aware that exchange rates might change, and Grand Bazaar Classics is not responsible for fluctuations in currency exchange rates. 

FAQ 5: When Will I Be Charged? 

Payments are processed immediately through PayPal and Stripe. For more information about payment processing, please contact your credit card provider. 

FAQ 6: Why Has My Payment Been Cancelled? 

Grand Bazaar Classics does not manage payments directly. If your payment has been cancelled, please contact your credit card provider for help. 

At Grand Bazaar Classics, we offer various secure payment methods to provide a smooth shopping experience for our customers. We use two trusted payment providers: Stripe and PayPal.

Stripe lets you pay with all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. It also supports other local payment methods, giving international customers a wide range of options.

With PayPal, you can securely make payments using your PayPal account, credit or debit cards, or even your bank account, depending on where you are. PayPal also offers buyer protection, which gives you peace of mind with your transactions.

We are based in Ireland, and both Stripe and PayPal are trusted worldwide for their secure and user-friendly payment solutions.

For more information, you can visit:

Stripe: https://stripe.com
PayPal: https://www.paypal.com

These payment providers make sure your transactions are processed safely and quickly.

FAQ 8: I Haven’t Received an Order Confirmation

If you haven’t received an order confirmation from Grand Bazaar Classics, please check your email’s spam folder. If it’s not there, feel free to reach out to us at info@grandbazaarclassics.com, and we’ll be happy to assist you. 

FAQ 9: Where Can I Get the Tracking Number For My Order? 

After you place your order, our team gets to work, carefully processing each item. Every product is packed securely to ensure it reaches you safely. Once we finish packing and attach the shipping labels, we move on to the next important step: giving you the means to track your package. Once the packing is complete, a unique tracking number is created and sent to you. This tracking number lets you monitor your package’s journey from our

facility to your destination. With this information, you can easily know where your order is at any time. We prioritize transparency and efficiency at every stage of the shipping process, so you stay informed and can expect the arrival of your items. 

FAQ 10: Can I Track My Shipment?

Yes! We know it’s important for you to track your order. That’s why we provide a tracking number for every order. Once your package ships, you’ll get an email with your DHL Express tracking number. You can use this number to track your order online, giving you peace of mind as you see its journey from our warehouse in Istanbul to your door.

FAQ 11: Do We Ship Worldwide?

Yes, we ship everywhere. No matter where you are, you can enjoy the beauty of Turkish culture and craftsmanship from the comfort of your home. Whether you’re in Europe, North America, or beyond, you can discover the unique treasures that Grand Bazaar Classics offers.

FAQ 12: Can All Food Products Be Shipped Internationally?

Most of our food products can be shipped globally. However, some countries have strict customs regulations regarding food items. These rules may require extra documentation or impose restrictions on certain types of food products. To ensure smooth shipping, we recommend checking the specific customs regulations of your country before placing your order. By knowing any potential restrictions in advance, you can avoid delays or possible disappointment.

FAQ 13: Do I Have to Pay Extra for Express Shipping?

At Grand Bazaar Classics, we believe that shopping should be free from hidden fees. We offer express shipping at no extra charge. Every order is dispatched using expedited shipping, so you’ll receive your items as quickly as possible without any added costs.

FAQ 14: Where Does My Order Ship From?

All our products ship from our warehouse in Istanbul, Türkiye. We do not hold stock at different locations. All orders are processed and dispatched directly from our base in Turkey. Our logistics team works with DHL Express to ensure that every order is handled with care and delivered securely, no matter where you are.

FAQ 15: How Long Will It Take for My Order to Arrive?

We know you want your treasures as soon as possible. That’s why we strive to make our delivery times fast. Here are the estimated delivery times for different regions:

• America and Canada: 2-4 business days
• Europe: 1-2 business days
• Qatar, Kuwait, and UAE: 2-3 business days
• Rest of the World: 2-4 business days

These estimates rely on express services provided by DHL, one of the fastest and most reliable international couriers. Keep in mind that delivery times may vary based on your location and local customs procedures.

FAQ 16: How Are the Shipping Costs Calculated?

Shipping charges are calculated automatically during checkout based on your order’s weight and the distance it needs to travel. To keep this process clear, the exact shipping cost is displayed before you complete your purchase. During some promotional periods, free shipping is available for eligible orders, so watch for special offers.

FAQ 17: Are Import Duties and/or Taxes Included in My Order?

The price you pay at checkout covers the product and shipping costs, but it does not include any import duties, taxes, or other fees that might be imposed by your country’s customs upon arrival. These charges are the customer’s responsibility. Customs rules vary by country, so we recommend looking into local import duties and taxes before placing your order. This way, you’ll avoid any unexpected charges when your package arrives.

FAQ 18: Can I Cancel or Modify My Order After Placing It?

Once you place an order, we process it quickly for fast delivery. If you need to cancel or modify your order, we suggest doing so within 2 hours of placing it. After that time, we cannot make changes since the order will already be processed. If your order has shipped, please refer to our Refund and Returns policy for guidance on returns and exchanges. If you need to change your delivery address and the order has not shipped, please contact usimmediately, and we will do our best to help.

Further Information

Further information other than the Distance Sales Contract can be found:

• Terms and Conditions
• Privacy Policy
• Payment
• Shipping and Delivery
• Refund and Returns
• Distance Sales Contract
• FAQ

Still Have Questions?

We hope the information provided in our FAQ section has been helpful. However, if you have any further questions or need more assistance, please don’t hesitate to reach out. Our customer support team is always happy to help. You can contact us via email at info@grandbazaarclassics.com or send us a message on WhatsApp at +90 542 721 5638. We’re here to ensure your shopping experience is as seamless and enjoyable as possible.